Q&A
We apply 14 days net on monthly summary invoices unless otherwise agreed.
Warranty conditions for products Tumba Dental manufactured according to current instructions from the respective practitioner. The 5-year warranty applies to the remodeling of Monolithic Zirconia, 3 years for other fixed prosthetics and implant prosthetics. 1 year for removable prosthetics.
Warranty does not cover temporary, long-term temporary, patches, semi-permanent or occlusal splints.
A prerequisite for the redesign of the prosthetic work is that the redesign is caused by deficiencies in the material.
If the dentist establishes within the above-mentioned guarantee period from the date of the invoice that the work needs to be redone, Tumba Dental will redo the same work free of charge provided that:
Probable reasons for the revision depend on the material. The remodeling is started within 6 months after the decision on the compensation issue unless there are exceptional reasons.The warranty covers a maximum of remodeling of the original treatment therapy. The warranty revision may not be started before the revision is approved by Tumba Dental.
What the Guarantee does not cover:
The need for conversion is not related to the work.
the preparation and cementation is not carried out according to the manufacturer's instructions for the respective material.
The patient can be blamed for the need to repeat the treatment
The prosthesis has been subjected to external violence
The patient is a bruxer
Change of therapy due to root canal filling, changed material choice, wrong order.
Notification from the lab of inadequate documentation where the practitioner has chosen to continue.
The warranty also does not cover costs for the dentist's work as well as additional work included in the original work. The warranty is only valid at Tumba Dental and does not cover manufacturing at another lab.
Nor does the guarantee apply if the delivery note or invoice cannot be presented or the delivery note or invoice number is not recorded in the file.
Tumba Dental only works with high quality premium materials that are CE marked and NIOM tested. In this way, we can guarantee traceability and security. If you are missing something, contact us and we will help you.
For a full list of our data security sheet materials, click here.
Tumba Dental has an active role in product development and developing the portfolio of some of the largest manufacturers in the world. Examples include our close cooperation as a reference lab for Straumann's official milling center Createch and Kururay Noritake Katana's product range.
We are very active in dental materials research and take part in various studies in the field. We regularly visit trade fairs to learn about new technologies and materials, and we test and evaluate materials BEFORE offering them to our customers and patients.
Our dental work complies with the applicable requirements of the Medical Devices Act (1993:584) and the requirements of Annex 1 and 8 of the Medical Devices Regulations (LVFS 2003:11).
TUMBA DENTAL AB
info@tumbadental.se, Tel +46 8 534 104 50
Storvretsvägen 4, 147 54 Tumba, Sweden
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Copyright 2024 Tumba Dental AB | Website from Silverback Media | Terms & Conditions